Dr. Robert Sutton spent years studying a phenomenon that almost everyone has experienced and/or participated in, while on the job: that breed of coworker specifically tasked with making work more difficult for everyone around them. Here he shows listeners effective ways to identify and combat these bullies, creeps, and despots while making a place of business more conducive for actual work.

Shares advice on how to recognize and manage eight difficult personality types, drawing on actual case studies to outline strategies for diffusing challenging professional situations. What do you do when the queen bee demands to know why you haven't written the report she never asked for? Or when the colleague who you thought was your friend takes sole credit for the project you worked on together? It's hard to speak out about catty behavior, especially...